We hope you will love your Luna products as much as we do. However, if you are unhappy with your order, please contact us within 14 days of receipt to request a refund or exchange. Items must be returned to us in their original condition and the return postage cost is the responsibility of the customer. Once we have received the item we will issue an exchange or refund, at your request. The refund will be the amount paid, minus the original postage charge.
- Faulty or damaged items must be returned to us within 14 days of receiving your order. We will then issue an exchange of the same product, or offer a full refund.